Frequently Asked Questions

I'm in St. Johns County School District. Why can't I see my grades?

If you see an error message in GradeWay when viewing your grades, please check that you can see your grades from the Classes tab in your HAC website from a browser. The Classes tab looks like this:

If you see an error message when you open the Classes tab, please contact your school administrators for help. GradeWay cannot access your grades if you can't see them from the Classes tab in your HAC website. If you can see your grades in the Classes tab of your HAC website just fine, please email me at gradeway.official@gmail.com and attach a screenshot of your working Classes tab from the HAC website.

Why do I see an error message when I try to log in?

If you see an error message in GradeWay when trying to log in, please check that you are able to log in to your HAC website from a browser. If you see an error message on your HAC website when you try to log in, please contact your school administrators for help. GradeWay cannot log in to HAC if you can't log in from your HAC website. If you can log in to your HAC website just fine, please email me at gradeway.official@gmail.com and attach a screenshot of your working HAC website.

Why is my predicted average wrong in the What If Calculator?

With the new school year, HAC changed the way it weighs grades for calculating class averages, causing this issue. An update that fixes this issue (v3.0.5) is available on the App Store, and will soon be available on Google Play . I apologize for the inconvenience. If you still experience this issue after updating, please contact me at gradeway.official@gmail.com.

Why is there no option for my school district?

Please contact support at gradeway.official@gmail.com so your district can be added to the list of supported school districts.

Does GradeWay Premium sync across devices?

The GradeWay Premium subscription is only associated with your Apple ID or Play Store account, not with your HAC login. Your purchase will be synchronized on devices using the same Apple ID or Play Store email as the original purchase, or within your family group if Family Sharing is enabled. If you purchased the subscription on an Apple device, it will not synchronize to an Android device, or vice versa.

How do I cancel GradeWay Premium?

You can cancel your subscription through the App Store or Play Store.

How to cancel App Store subscriptions?

How to cancel Play Store subscriptions?

How do I reset/change my password?

You can change/reset your HAC login info through your district's official HAC website.

Why is my transcript unavailable?

If you do not have a transcript posted in HAC, GradeWay reports your transcript as unavailable.

Why is my class boxed gray?

This is because HAC could not provide GradeWay with enough information about your class to support certain features.